A performance audit by the state Auditor General’s Office highlighted several problems in the Registrar of Contractors system designed to ensure quality work from licensed contractors to consumers.
The report, which was released in July, highlighted the agency’s process of assessing and resolving complaints and found its ability to compensate eligible consumers through the Residential Contractors Recovery Fund to be flawed.
The Recovery Fund was established to reimburse homeowners who had experienced financial loss due to poor work performed by a licensed contractor, according to the report. The fund’s main source of money comes from contractors’ licensing and renewal fees.
