Daily Real Estate News
Mortgage servicers are spending a disproportionate amount of time and resources on the riskiest of customers and it’s coming at the cost of causing customers who are current with their payments, according to the J.D. Power 2015 U.S. Primary Mortgage Servicer Satisfaction Study, which is based on survey responses from nearly 6,000 customers who have had a mortgage on a primary residence for at least one year.
The focus on risky clients has prompted overall satisfaction with mortgage servicing to fall for the majority of customers this year.
