By Mark Cowling | Pinal Central
EPCOR, interim manager of Johnson Utilities, is attempting to gain control of the messages JU is sending to customers.
JU has released messages to the media and posted messages on its Facebook page in the past month without EPCOR’s knowledge or approval, EPCOR told customers in a letter dated April 15.
“At the request of the ACC (Arizona Corporation Commission), we’ve communicated with the owners of Johnson Utilities and other interested parties that EPCOR should review and approve all media messages and customer communications in the future,” EPCOR said Monday. “We’re also putting guidelines in place to oversee customer communications for the Johnson Utilities website and billing system.”
