November 5, 2024 4:55 pm
Facebook Twitter Youtube Instagram Linkedin
Rose Law Group

APS suspends price comparison tool after customers said it steered them to higher rates

The tool was supposed to help customers save money. Instead it did the opposite

Author: Joe Dana | 12 News

Utility giant APS has suspended its online price comparison tool after two customers demonstrated how it directed them to more expensive plans.

The ramifications of the blunder could be serious and far-reaching, given that an unknown number of customers paid more than they should have for electricity on the advice of APS.

 “I don’t know how many customers it affects. It could be two customers or 1.2 million customers, or somewhere in between,” said Abhay Padgaonkar, an APS customer and expert witness in last year’s rate challenge. 

Padgaonkar notified the Arizona Corporation Commission this week about the errors and demonstrated to Commissioner Justin Olson step-by-step how the online calculator gives bad advice.

READ ON:

Share this!

Additional Articles
News Categories

Get Involved

Stay Informed

Get Our Twice Weekly Newsletter!

* indicates required

Rose Law Group pc values “outrageous client service.” We pride ourselves on hyper-responsiveness to our clients’ needs and an extraordinary record of success in achieving our clients’ goals. We know we get results and our list of outstanding clients speaks to the quality of our work.

learn more

Recent Articles

Post Calendar

November 2019
M T W T F S S
 123
45678910
11121314151617
18192021222324
252627282930  
Rose-Law-Group-RCF-Logo-FINAL-LG-png.png
Facebook Twitter Youtube Instagram Linkedin
© 2024 Rose Law Group Reporter

Rose Law Group Reporter, which provides Dealmaker’s content and service, is contracted by Rose Law Group. Rose Law Group is a full service real estate and business Law Firm practicing in the areas of land use/entitlements, real estate transactions, real estate due diligence/project management, special districts, tax law, water law, business litigation, corporate formation, intellectual property, asset protection, data breach/privacy law, ADA compliance, estate planning, family law, cyber-law, online reputation and defamation, lobbying, energy and renewable energy, tax credits/financing, employment law, Native American law, equine law, DUIs, and medical marijuana, among others. The views expressed above are not necessarily those of Rose Law Group pc or its associates and are in no way legal advice. This blog should be used for informational purposes only. It does not create an attorney-client relationship with any reader and should not be construed as legal advice. If you need legal advice, please contact an attorney in your community who can assess the specifics of your situation.