APS suspends price comparison tool after customers said it steered them to higher rates

The tool was supposed to help customers save money. Instead it did the opposite

Author: Joe Dana | 12 News

Utility giant APS has suspended its online price comparison tool after two customers demonstrated how it directed them to more expensive plans.

The ramifications of the blunder could be serious and far-reaching, given that an unknown number of customers paid more than they should have for electricity on the advice of APS.

 “I don’t know how many customers it affects. It could be two customers or 1.2 million customers, or somewhere in between,” said Abhay Padgaonkar, an APS customer and expert witness in last year’s rate challenge. 

Padgaonkar notified the Arizona Corporation Commission this week about the errors and demonstrated to Commissioner Justin Olson step-by-step how the online calculator gives bad advice.

READ ON:

Share this!

Additional Articles

News Categories

Get Our Twice Weekly Newsletter!

* indicates required

Rose Law Group pc values “outrageous client service.” We pride ourselves on hyper-responsiveness to our clients’ needs and an extraordinary record of success in achieving our clients’ goals. We know we get results and our list of outstanding clients speaks to the quality of our work.

New home sales slow

By Jing Fu | NAHB New home sales decreased in January to a three-month low, as housing affordability continues to sideline potential home buyers. Mortgage

Read More »

Phoenix Multifamily Report

By Acna Gagiuc | Multi-Housing News Phoenix’s multifamily fundamentals were a mixed bag at the end of 2024, with lagging rent performance and strong supply

Read More »