APS suspends price comparison tool after customers said it steered them to higher rates

The tool was supposed to help customers save money. Instead it did the opposite

Author: Joe Dana | 12 News

Utility giant APS has suspended its online price comparison tool after two customers demonstrated how it directed them to more expensive plans.

The ramifications of the blunder could be serious and far-reaching, given that an unknown number of customers paid more than they should have for electricity on the advice of APS.

“I don’t know how many customers it affects. It could be two customers or 1.2 million customers, or somewhere in between,” said Abhay Padgaonkar, an APS customer and expert witness in last year’s rate challenge.

Padgaonkar notified the Arizona Corporation Commission this week about the errors and demonstrated to Commissioner Justin Olson step-by-step how the online calculator gives bad advice.

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November 16, 2019

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