By Dillon Rosenblatt | Arizona Capitol Times
It took the former CEO of APS roughly 10 years to answer questions at the Arizona Corporation Commission and it’s taken less than one month for his successor to do the same.
Jeff Guldner, the current boss of APS – and its parent company Pinnacle West – has accepted the invitation from commissioners to attend the December Open Meeting on Dec. 10 and 11 to answer questions about the rate comparison tool that resulted in thousands of APS customers being put on the wrong plan. Guldner will be accompanied by APS staff, similarly to his predecessor, Don Brandt, when he fielded a variety of questions in September.
The issue being addressed stems from APS recognizing last month that roughly 12,000 customers were misinformed about being on the most cost-effective plan. In fact, they were on a plan that costs more than intended due to errors with the APS “rate comparison tool.”
APS already vowed to give credit to the thousands of affected customers, but it still took months to acknowledge the problem, and Commissioners Boyd Dunn and Justin Olson want answers as to why.
In their respective letters to their peers, both commissioners requested Guldner come in to address this issue. Dunn was not impressed with how the utility handled things.
