Short-term rental operators forced to pivot amid coronavirus

By Lorraine Longhi | The Republic

Ben Parks and his wife have operated an Airbnb out of their basement in Chandler for the past year, averaging between $700 and $800 a month in revenue.

In February, when customers began canceling bookings in the early days of the coronavirus health crisis, Parks said they thought it might be a fluke.

But on March 11, the World Health Organization officially designated the coronavirus threat a global pandemic, prompting Airbnb to allow its guests to cancel reservations for a full refund.

That’s when the cancellations became “no holds barred,” Parks said.

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