By InBusiness Phoenix
The Planning and Development Department presented a comprehensive Process Improvements Report to Phoenix City Council, signaling a significant step forward in enhancing the efficiency and effectiveness of City development processes. The report underscores the department’s commitment to continuous improvement and its dedication to serving the community with excellence.
“Today’s presentation marks a pivotal moment for the department as we aim to make our services more accessible, efficient, and tailored to meet the diverse needs of our community,” said Joshua Bednarek, Director of the Planning and Development Department. “We are deeply committed to elevating the standard of customer service for residents, businesses and developers, and this plan represents a significant stride toward achieving that goal.”
In a collaborative effort to listen and learn from the community, the department organized multiple listening sessions, both internal and external, to gather feedback on areas of improvement. As a result, the department identified three key pillars of service: Personal, Seamless, and Innovative, which will guide strategic efforts in enhancing customer experience.
