In wake of continued growth, Queen Creek eyes bolster of utility ranks

A consultant recommends seven additional positions to keep up with growth and provide quality customer service in the Queen Creek utilities department. /Special to the Independent/Town of Queen Creek

By Mike Sakal | Queen Creek Independent

As the town of Queen Creek has continued to grow, the number of utility accounts also have increased with the need for timely customer service.

As the proposed 2018-19 fiscal year budget nears council consideration within the next two months, a consultant recommended that the town of Queen Creek add seven positions for its utilities department to handle the increasing number of accounts and to keep up with customer service and billing responsibilities.

Tom Arnold of Raftelis, a public sector consulting firm which recently expanded into the area of utilities, presented the findings of a utilities department study during the council’s April 18 meeting that would affect the IT, Finance and Utility Operations departments. The study revamping Queen Creek’s Utilities Division, a $600,000 cost previously factored into the upcoming fiscal year budget – a cost that will not affect or increase utility rates, said Mayor Gail Barney and Mr. Arnold.


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