Was e-mail a mistake?

Illustration by Shira Inbar

The mathematics of distributed systems suggests that meetings might be better

By Cal Newport | The New Yorker

The walls of the Central Intelligence Agency’s original headquarters, in Langley, Virginia, contain more than thirty miles of four-inch steel tubing. The tubes were installed in the early nineteen-sixties, as part of an elaborate, vacuum-powered intra-office mail system. Messages, sealed in fibreglass containers, rocketed at thirty feet a second among approximately a hundred and fifty stations spread over eight floors. Senders specified each capsule’s destination by manipulating brass rings at its base; electro-mechanical widgets in the tubes read those settings and routed each capsule toward its destination. At its peak, the system delivered seventy-five hundred messages each day.

According to oral histories maintained by the C.I.A., employees were saddened when, in the late nineteen-eighties, during an expansion of the headquarters, this steampunk mail system was shut down. Some of them reminisced about the comforting thunk, thunk of the capsules arriving at a station; others worried that internal office communication would become unacceptably slow, or that runners would wear themselves out delivering messages on foot. The agency’s archives contain a photograph of a pin that reads “Save the Tubes.”

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