APS customers are tired of getting burned. Was this time different?

Longtime consumer advocates are both relieved and skeptical following the announcement of a $25 million settlement with APS. Is a $25 million settlement punishment enough for APS?

By Joe Dana | 12 News

The surprise announcement by the Arizona Attorney General’s Office of a $25 million settlement this week with utility company APS has longtime consumer advocates both relieved and skeptical.

And for good reason.

They have been burned before by the very institutions that are supposed to hold APS accountable. And there is no way to know if this time is different.

‘Taken to the wood shed’

Attorney General Mark Brnovich, who has a track record of amassing big payouts from companies accused of bad behavior, said he negotiated a payout for more than 200,000 Arizona consumers, who may have been unfairly overcharged by APS due to a faulty online rate advisor tool and inadequate customer communication dating back to 2017.

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