By Michael Doudna | 12News Phoenix
PHOENIX — Hotel and short-term rental prices are soaring ahead of Super Bowl 57 in Phoenix.
While there are still rooms available, rooms are running out. With so much money on the line, can hotels and short-term rentals legally cancel your reservation?
THE QUESTION
Can hotels and short-term rentals legally cancel your reservation?
THE SOURCES:
- George Finn, Rose Law Group
- VRBO
- AirB&B
- Marriot Bonvoy
THE ANSWER:
Yes, hotels and short-term rentals can cancel your reservation. What refund you are entitled to could be limited by terms and conditions.
WHAT WE FOUND
“Hotels legally can cancel on you. It’s not like an airline where they are governed by the Department of Transportation,” said George Finn, an attorney with the Rose Law Group.
Yes, hotels can cancel your reservation. Just like airlines, hotels sometimes do book more people than they have rooms to account for cancellations. However, unlike airlines, there are no federal agencies laying out what rights you have if they decide to bump you.
“It’s just you and the hotel entering into a contract,” Finn said.
