The Borg and APS
Ahwatukee Foothills Magazine
Following a slapdown by the Arizona Corporation Commission, maybe now Arizona Public Service is feeling the cost of being a slow-to-innovate dinosaur, and maybe it will adjust its thinking and attitude.
The monopoly utility reminds one of The Borg. The Borg lost in Star Trek and APS lost here because of an ancient, egotistic mindset. Corporation Commissioner Bob Burns said it best when he counseled APS to evaluate its business model to address the incredible innovations like solar and other emerging technologies.
APS is Kodak before digital cameras. It’s Xerox before the Internet. It is fax machines, it is flip phones, encyclopedias, phone booths, cursive handwriting, snail mail, and roll-down car windows.
And it is still in denial about what happened yesterday but more on that later.
