George Johnson testifies majority of utility customers are satisfied

He is looking into buying an island in the Caribbean and retiring there

By Jake Kincaid |PinalCentral

George Johnson, speaking slowly and amicably, assured regulators that the majority of customers are satisfied with Johnson Utilities service and that management is doing great.

George Johnson at ACC hearing /Jake Kincaid

Johnson, the owner and previous manager of Johnson Utilities, testified before the Arizona Corporation Commission Thursday in the evidentiary hearing on appointing an interim manager for the utility.

Johnson painted a picture of a utility, that while having inevitable and reasonable room for improvement, works closely with regulators to resolve problems. He said his company is run by excellent management with big plans for the future, with few complaints and raw sewage spills.

Johnson’s characterization stood in stark contrast to that of residents who spoke at the public hearings held by the commission in San Tan Valley earlier this month. Residents complained about billing issues, odors, hazardous gas exposure, poor customer service, high bills, unsafe water quality and expressed fear that the utility would retaliate against those who speak out against it.

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