By Ryan Randazzo | The Republic
Arizona Public Service Co. inadvertently sent confusing information to many of its 77,000 solar customers that could prompt them to change rate plans unnecessarily and cost them hundreds or even thousands of dollars over the life of their solar panels.
The company said it would not let customers act on the bad information without fully explaining the implications.
The old rate plans include net metering, where APS pays customers a 1-1 credit for most of the surplus electricity their solar panels put on the power grid.
